The TWC folks are scheduled to come to my apartment on the 14th and identify once and for all what’s wrong with my service. I have a joint call scheduled—both a service foreman and a line technician converging on my home—which was no small customer service coup.

In the meantime, the spotty service continues, but you’ll be happy to know (come on, I can see how happy you are from here) that I haven’t paid for my cable modem since July, which is apparently both the least they can do for me and the only thing they can do for me.

More news if it ever gets fixed.