Basic services are often compromised when living on an island. Living on, say, Nantucket, one probably gets used to losing power or phone service every now and again when the weather gets in the way.
That’s not supposed to happen when the island is Manhattan. So when our phone line went down for two full weeks, without notice or apology from our provider, we decided to switch our service.
This is kind of a big deal in my household. We possess a 212 phone number that we don’t want to lose, so doing a successful number port between service providers is critical. And more notably, until our switch, we still had a phone line served on copper.
I have long espoused maintaining an old fashioned land line. It doesn’t use electricity! In a blackout or an emergency, we can still make calls! (And, yes, tradition.) Heck, even during the signup for VOIP you have to acknowledge that your phone may not work in all circumstances—not true for copper.
And yet, pretty much everyone we call has a cable triple play now, and heck, maybe the police department does, too, not to mention the people and places that dropped their centralized phones entirely, in favor of their cell phones (of which we now have—gah—four. Although the children live on text and video chat, and barely need a number at all, but that’s another blog post).
So we accept the march of progress, and the roughly $700 a year in savings, and we move not-so-boldly into the future. I called Spectrum (with whom I have cable TV and internet service, through a bulk rate building package) and added our phone to it. There was lots of waiting for my rep to cheerfully set me up, then lots of saying “yes” to an automated verification system, then more waiting while Verizon and Spectrum did their number portability dance, and without fanfare, the phone would begin working through the cable modem instead of the copper line.
That led to an additional six weeks of limbo, as Spectrum needed Verizon’s signoff, and Verizon was unsure about our personal signoff, so nothing happened. Secondary prods didn’t help on either side, until we got billed by Spectrum for a month of nonexistent phone service, which prompted an impatient call from me, demanding a refund. That miraculously unclogged the pipes, and two days later, our phone number switched services.
Credit where it’s due, literally: Verizon was helpful after the switch, voiding our last month’s bill, and even sending a $2.93 debit card for a slight overpayment relative to the transition date. Spectrum fixed its extra bill, too.
And now? Our phone seems exactly the same as before, with the added perks of on-screen Caller ID if we’re watching cable TV when the phone rings, and a special ring sequence if the call is from our building lobby. These are not innovations, but they’re new to us, and still amusing. Otherwise, it’s the same old same old.
Until the power goes out, at least.