Buy online… but remember, we didn’t tell you to

USA Today: Retailers gear up for Cyber Monday. “Almost three-quarters [72%] of Internet retailers will offer special deals on Cyber Monday to kick off the holiday online shopping season, a National Retail Federation survey out today shows.”
BusinessWire: ”Black Friday” & ”Cyber Monday” Play Crucial Roles in Holiday Shopping Season According to BDO Seidman, LLP Survey of CMOs. “According to CMOs … a majority (59%) of retailers say they are not conducting any special promotions to encourage customers to buy online.”
This is corporate conflict in a nutshell: the Internet is a still-growing retail force warranting holiday promos like the rest of the retail world. Yet retailers are loath to intentionally drive consumers online, potentially decreasing foot traffic and same-store sales, and angering field sales staff.
Savvy retailers already know the best bet is to encourage purchasing via any channel, be it in-store, online, or over the phone. In time the rest of the industry will catch on.
(This kind of observation will soon find a home on the Ai blog, which will be relaunching in December with me as a contributor. See you there.)